Privacy Policy

1. Introduction

At EMailAlert AI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email intelligence service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Payment and billing information
• Communication preferences and notification settings

2.2 Email Data

To provide our AI email filtering service, we process email metadata and content including:

• Email headers (sender, recipient, subject, timestamp)
• Email content for AI analysis purposes
• Attachment metadata (not content)
• User feedback and training data

2.3 Technical Information

We automatically collect certain technical information:

• Device information and browser type
• IP address and location data
• Usage patterns and service interactions
• Performance and error logs

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our AI email filtering service
• Training and optimizing our machine learning models
• Sending notifications via SMS, WhatsApp, or other channels
• Processing payments and managing your account
• Providing customer support and technical assistance
• Complying with legal obligations and preventing fraud

3.5Legal Basis for Processing (for EU users)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Our legitimate business interests (e.g., improving our service, preventing fraud)

4. Data Processing and AI Analysis

Our AI system processes your email data in real-time to determine importance and urgency. Email content is analyzed using advanced natural language processing but is not stored permanently on our servers. Only metadata and anonymized AI-generated insights may be retained to improve our service. Email content is not permanently stored or used for unrelated model training without your explicit consent.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

With third-party service providers (e.g., cloud hosting, messaging APIs, analytics tools) under strict confidentiality agreements

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and employee training
• SOC 2 Type II compliance

7. Data Retention

We retain your information only as long as necessary to provide our services:

• Email content: Processed in real-time, not stored permanently
• Account information: Retained while your account is active
• AI training data: Anonymized and retained for model improvement
• Billing records: Retained for 7 years for tax and legal purposes

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: Columbia, Missouri, United States (Full address provided upon request)
• Phone: [Phone number will be published when available]

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request:

• The categories of personal information we’ve collected
• The purposes for which we use your personal information
• Access to and deletion of your personal information
• That we not “sell” your personal data (we do not)

You can exercise these rights by contacting us at [email protected].